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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Introduction

This guide is for Illinois residents, retirees, representatives, and other users to create a new ILogin profile and set up multifactor authentication (MFA) for their account.

For common questions, navigate to the Frequently Asked Questions page.

Resident users are defined as follows:

  • Residents are those who live in the State of Illinois and are eligible for state programs and services.
  • Former Illinois residents, such as:
    • Retirees who receive state retirement benefits.
    • Ex-residents may access health and vaccination records.
  • Non-residents such as:
    • Agency or legal representatives who are working on behalf of a resident or retiree may use ILogin.
    • Health care providers from companies and organizations may use ILogin to access the Illinois Medicaid Program Advanced Cloud Technology (IMPACT) app to offer and update resident services.

Note: In this guide, the term resident represents all users identified on this page.

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