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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

About

This page presents high-level ILogin concepts.

About ILogin

ILogin provides one single, secure place with one sign in to access your frequently used State of Illinois program applications, also called apps.

Instead of going to different websites for programs like unemployment, vaccination records, and healthcare, ILogin consolidates all those programs into one website. It allows you to sign in once and see the ILogin dashboard—this is where the program applications (or apps) you participate in are located.

Many of the state programs are located in the ILogin dashboard, but not all. The Department of Innovation and Technology (DoIT) is currently working hard to bring more state program applications into ILogin.

ILogin is tested in accordance with industry standards using the following web browsers:

Desktop

  • Google Chrome
  • Apple Safari
  • Microsoft Edge

Mobile

  • Google Chrome
  • Apple Safari

About ILogin Security

ILogin uses the latest security tools to protect user data including profile authentication, identity verification, and multifactor authentication (MFA), along with fraud analytics and thread monitoring. These tools reduce the chance that someone other than the account holder can access your data. ILogin offers these three layers of security.

First Layer: ILogin Profile Verification

This security layer verifies your username (email) and password against the ILogin account information you entered during account setup.

For short steps on setting up an ILogin account, go to How To Guides: New Users: Set Up Your ILogin Account.

Second Layer: Multifactor Authentication

Multifactor means "two or more factors." This second security layer is another method of authentication to verify that you're signing in with your user name and password and prevents anyone from using your data to access state programs and benefits. 

By definition, multifactor authentication (MFA) is defined as:

  • Knowledge: Something you know, typically a password.
  • Possession: Something you have, such as a trusted device that's not easily duplicated, like a phone, hardware key, or security card.
  • Biometric: Something physical, like a fingerprint or face scan.

During account setup, you must set up this second security layer using one or more MFA methods, choosing between Okta Verify, Google Authenticator, SMS (Text) Authentication, and Voice Call. These security methods meet the MFA definition of possession as described above.

When signing in to agency applications, an MFA method asks you to verify yourself. After it successfully authenticates you, the ILogin dashboard displays state agency applications.

About Okta Verify

Okta is a third-party security company that saves your ILogin profile data and runs the ILogin sign in process. While ILogin is the Illinois state sign-in interface, Okta runs in the background and performs the profile and ID verifications.

During setup, you install the Okta Verify app on your mobile phone. In ILogin, you set up an account with an email. When ILogin displays a QR scan code, you use the app and your phone's camera to scan the code.

During sign in, the Okta Verify app authenticates you in one of these ways:

  • The Okta Verify app displays a code that you enter in ILogin.
  • The Okta Verify app sends a push notification to your mobile phone. You respond by tapping Yes, It's Me.

For short steps, go to How To Guides: Set Up Okta Verify.

About Google Authentication

Google Authenticator is a third-party app that allows you to enter a six-digit code from the Google Authenticator app into an ILogin page.

During setup, you install the Google Authenticator app on your mobile phone. In ILogin, you set up an account with an email. When ILogin displays a QR scan code, you use the app and your phone's camera to scan the code.

During sign in, the Google Authenticator app authenticates you by displaying a code that you enter in ILogin.

For short steps, go to How To Guides: Set Up Google Authenticator.

About SMS (Text) Authentication

This option lets you to satisfy multifactor authentication without installing any applications on your devices. This method lets you receive a text message on your mobile phone with a six-digit code. You enter this code in ILogin when prompted.

For short steps, go to How To Guides: Set Up Phone Authentication.

About Voice Call Authentication

With Voice Call authentication, ILogin calls you on either a landline or mobile phone to give you a six-digit code. You enter this code in ILogin when prompted. This option allows you to satisfy multifactor authentication without a smart phone.

This voice call option is a good choice to set up as a fall back in case you upgrade your mobile phone.

For short steps, go to How To Guides: Set Up Phone Authentication.

Third Layer: ID Verification

ID Verification (IDV) is a third-party service that verifies your identity. The process consists of questions and answers based on your life history and transaction information aggregated from public and proprietary data sources. This security method meets the MFA definition of knowledge as previously defined.

After selecting an agency app, you may or may not be asked to complete IDV. This depends on which application you select on the ILogin dashboard. Application administrators determine whether this security level is required based on data sensitivity and confidentiality in that application.

This process does not affect your credit score. A credit freeze or a limited credit history do not prevent ID verification. However, a fraud alert may require alternate steps to verify you. For more details, go to:

About Your ILogin Account

Existing Users: Sign In to ILogin

If you previously used any of these Illinois programs, do not create a new ILogin account:

  • Illinois Department of Employment Security (IDES) Unemployment Insurance
  • Illinois Department of Healthcare & Family Services (HFS)
  • Illinois Medicaid Program Advanced Cloud Technology (IMPACT) services
  • Illinois Department of Public Health (IDPH) Vax Verify site
  • Illinois Department of Insurance (IDOI)

Your username (email) and password are already in ILogin.

New Users: Create a New ILogin Account

If you are a first-time Illinois benefits user and don't have an ILogin account, then create your ILogin account using the short steps in How To Guides: New Users: Set Up Your ILogin Account.

During first-time registration, your username is your email account. Make sure you can access this email account to verify it. After your ILogin account is created, you can easily sign in to access Illinois state program apps.

For detailed steps, download the Create a New ILogin Account PDF.

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