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Email Change

Users contact the Helpdesk to change their email address for the ILogin portal.

Login to ILogin

  1. Navigate to ILogin.
  2. Enter the email address then click Next.
  3. On the Verify with your password screen, enter the password then click Verify.
  4. On the Verify it's you with a security method screen, select the preferred security method.

Update Personal Information

  1. Locate and click the user's name on the top right of the screen.
  2. Click Settings.
  3. Next to Personal Information, click Edit.
  4. In the Personal Information screen, update the Primary email field with the new email address.
  5. Click Save.

Confirm Email Change

  1. Once the email address has been changed, wait 5-10 minutes and login to ILogin with the new email address.
  2. An email is sent to the new email address to Confirm Email Address Change (check Spam folder if not received). Open this email and click Confirm Email Change.
    • Clicking this link confirms the email address change.
    • This process does not change the password or the configured multi-factor.
    • An email is sent notifying the user of a pending email address change.
    • It may take up to 72 hours for the email change to reflect on all applications.    

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