How To Guides

Existing Users: Sign In and Set Up Your ILogin Account

1. Sign In to Confirm Your Email
   
2. Activate Ilogin Account
3. Set Up Security Methods
   • Set Up Google Authenticator
   • Set Up Okta
   • Set Up Phone

New Users: Set Up Your ILogin Account

1. Create Your New ILogin Account
2. Activate ILogin Account
3. Set Up Security Methods
   • Set Up Google Authenticator
   • Set Up Okta
   • Set Up Phone
4. Add Optional MFA
   

Everyday ILogin Steps

1. Sign In to ILogin
2. Respond to Multifactor Authentication Requests
   
   • Respond to Google Authenticator
   • Respond to Okta Verify
   • Respond to Phone - SMS (Text)
   • Respond to Phone - Voice Call
3. Respond to ID Verification
    

Change Your ILogin Profile

• Access Your Account Settings
• Edit Personal Information
• Edit the Display Language
• Change Your Password
• Add or Remove Multifactor Verification Options
   

Recover Your Account or Password

• Unlock Your Account
• Forgot Your Password

If you're an existing user in any of these Illinois programs, do not create a new ILogin account:

• Illinois Department of Employment Security (IDES) Unemployment Insurance

• Illinois Department of Healthcare and Family Services (HFS)

• Illinois Medicaid Program Advanced Cloud Technology (IMPACT)

• Illinois Department of Public Health (IDPH) Vax Verify site
• Illinois Department of Insurance (IDOI)

Instead, go to the ILogin Sign In page and sign in with your existing user name and password. Do not create a new ILogin account, as duplicate email accounts are not allowed. After signing in, the Set up security methods menu appears.

To complete the setup of your ILogin account, complete these steps in the next section:

2. Activate ILogin Account

3. Set Up Security Method(s)

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1. Open the email from State of Illinois. Check your Spam or Junk Mail folder if you do not see the email.

2. In the email, click the Verify your email button. 

3. The Set Up security methods menu appears.

Note: This activation link is valid for 15 minutes and then these steps must be restarted. Some agencies may allow a longer activation link time-out through their custom sign-up page.                                           

For detailed steps, download the Create a New ILogin Account PDF.

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On your iPhone or Android mobile phone:
1. Download and install the Okta Verify app. Open the app. 
2. At the top, select the + plus sign icon.
3. On the Choose Account Type page, select either Organization or Other (for individuals).
4.  Click Scan a QR code. A square outline appears in the camera.

In ILogin:
5. On the Set up security methods menu, select Okta Verify's Set up button.

6. Enter the Password and click Verify.

7. An MFA verification request appears to verify that you are signing in.

8. Complete the requested procedure and click Verify.
9. Click Set up.

10. A QR scan code appears.

On your mobile phone:
11. Position the camera's square over the QR code. Okta adds your email account in the Okta Verify app.
12. On the Account Added page, tap Done.

You can use phone authetication to receive text (SMS) messages to a mobile phone or to receive voice calls on a landline.

In ILogin:

1. On the Set up security methods menu, click the Phone Set up button. 

2. Enter the Password and click Verify.

3. An MFA verification request appears to verify that you are signing in.

4. Complete the requested procedure and click Verify.

5. Click Set up.

6. Select SMS or Voice call.

7. Enter your phone number and click Receive a code via SMS or Receive a code via voice call. ILogin sends you a text message or voice call and the Enter Code field appears.

On your phone:

8. Find the text message with the verification code and open it. If you selected Voice call, answer the call to receive the verification code.

In ILogin:

9. In the Enter Code field (shown right), enter the code from the text message or voice call.

10. Click Verify. 

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Upon account activation, you will be prompted to setup additional MFA methods to increase the security of your ILogin account. This is optional but highly recommended to increase the security of your ILogin account.

After you’re done adding security methods, click Set Up Later to complete the account setup and access your ILogin account. Remember:

• If you have a mobile phone, set up either the Phone - SMS (text) or Phone - Voice Call option.
  
• If you don't have a mobile phone but do have a landline phone, use the Phone - Voice Call option.
• If you don't have a mobile or landline phone, ILogin uses your email or MFA for password recovery.

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After account setup, these are the steps you follow for everyday use.

After your ILogin profile is created, or if you're an existing user in Illinois state programs, follow these steps to sign in and display the ILogin dashboard.

1. Go to the ILogin Sign In page.
2. In the Email or Username field, enter your user ID (email address).
3. Click Next.
4. In the Password field, enter your password.
5. Click Verify. An MFA verification request appears to verify that you are signing in.
6. Complete the requested procedure and click Verify. The ILogin dashboard appears.

This and the following sections are detailed in the Daily Sign In and ID Verification Procedures PDF.

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After signing in to ILogin, an MFA verification request appears to verify that you are signing in. Complete the requested procedure and click Verify.

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Some (not all) state applications contain personally identifiable information (PII) that must be safeguarded. These applications require you to periodically verify your identity using ID Verification (IDV). Note: IDV does not affect your credit score. For more details on IDV:

• Go to FAQs: ID Verification.
• Download and read the Daily Sign In and ID Verification Procedures PDF.

1. If an application requires IDV, when you select that application on the ILogin dashboard, the Identity Verification page appears. Check the Terms & Conditions box and click Next.
2. In the Basic Information page, enter your name, address, date of birth, email, and phone number(s). The app may or may not require your social security number. Entering it helps IDV match you to your transaction data and history. Click Next.
   
3. In the Life History page, you will be asked general questions about your credit transaction history and/or data from public and proprietary sources. These are questions that only you can answer, thereby confirming your identity. Answer the questions and select Submit.
   
4. One of the following Finish pages appears:
   

• Success! page: This means your identity is confirmed. Select Continue to Application. Note: If the verification is successful, you may be transferred directly to the state application without a Success! page appearing.
• Pending Identity Verification page: This may occur because:
  • The basic information you entered didn’t match the historical data, such as an incorrect address or SSN.
  • You answered one or more questions incorrectly.
    
  • The system timed out before you completed all the questions. Reach out to support using the details provided or click Restart to try again.
• Unable to Confirm Your Identity page: This may occur because:
  • The basic information you entered didn’t match the historical data, such as an incorrect address or SSN.
  • You answered one or more questions incorrectly.
    
  • The system timed out before you completed all the questions. Reach out to support using the details provided or click Restart to try again.
    

If the verification is not successful, the Pending Identity Verification and Unable to Confirm Your Identity pages may offer other alternatives, such as:

• Agency contact information, IDV contact information, or the in-person verification option.
• A Restart button to repeat the IDV process. This returns you to the Terms & Conditions page, after which is the Basic Information page where you can verify you entered the correct data. Note:  The number of restart limits is determined by the agency and may not always be available.
• An Exit button to return to the ILogin dashboard.

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After completing account setup, MFA, and password recovery steps, you may need to change the data in your ILogin account. This section shows short steps. For detailed steps, download the Daily Sign In and ID Verification Procedures PDF and go to the Edit Your ILogin Profile section.

This section is detailed with screen images in the Create a New ILogin Account PDF.

1. Sign in to ILogin and display the ILogin dashboard.
2. In the top right, select your user name or the down arrow next to it. 
   
3. Click Settings.
   
4. The Account page opens for editing.

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1. Sign in to ILogin and display the ILogin dashboard.
2. In the top right, select your user name or the down arrow next to it. 
3. Click Settings. 
4. Scroll to the Personal Information section.
5. In the top right, select Edit.
6. Edit the fields as needed and select Save.

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1. Sign in to ILogin and display the ILogin dashboard.
2. In the top right, select your user name or the down arrow next to it. 
3. Click Settings.
4. Scroll to the Display Language section.
5. In the top right, select Edit.
6. Edit the fields as needed and select Save.

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1. Scroll to the Security Methods section and click Reset beside the Password field.
   
2. Click Yes to confirm.
3. Verify with an MFA security method to reset your password.
   
4. When successful, the Password page opens for editing.
5. Enter the current password and click Verify.
   
6. Enter the New password.
   
7. Re-enter the New password again to confirm.
   
8. Click Reset Password. A Password changed successfully message appears.

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Multifactor authentication (MFA) options are changed in the Security Methods section.

1. Scroll to the Security Methods section.
2. Remove or set up an MFA option:
3. MFA options already set up display a Remove button. To remove the option, click Remove.
4. MFA options that aren't set up display a Set up button. To set up an option, click Set up.
   Follow the steps in Set Up Security Methods.

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If your account is locked, be aware that it automatically unlocks after 60 minutes.

First, try these things:

Confirm that you entered your user name (email address) and password correctly.

Try resetting your password. 

It may be a connectivity issue to the ILogin site. Try these things:

• Refresh the ILogin page.
• Close your web browser session and restart it.
• Clear your browser cache.
• If you're on a computer, restart it.
• Check your wifi, modem, and/or router.

To unlock your account before 60 minutes:

1. On the ILogin Sign In page, enter your Email or Username and click Unlock account?
2. On the next page, enter your email address again.
3. Select a recovery option and continue with the steps below.
   

1. If you select this option in ILogin, an Enter Code and Verify field appears.
2. On the phone number entered during Password Recovery setup, look for a text message with a code.
3. In ILogin, enter the code and click Verify.

1. If you select this option in ILogin, an Enter Code and Verify field appears. ILogin calls the phone number entered during Password Recovery setup.
2. Answer the call and listen for the code.
3. In ILogin, enter the code and click Verify.

1. If you select this option in ILogin, click Send me an email.
   
2. Open your email from State of Illinois <ILogin.No-Reply@illinois.gov>.
3. Click the Unlock Account button. A verification message appears.
4. Click Back to sign in and sign in again.

After you unlock your account, you may also need to complete the Forgot Your Password process.

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