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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

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Everyday ILogin Steps

Watch Now - How to Login and Respond to Multi-Factor Authentication (MFA)

After the account setup, these are the steps to follow for everyday use.

Sign In to ILogin

If an existing user in Illinois state programs or after the ILogin profile is created, follow these steps to sign in and display the ILogin dashboard.

  1. Navigate to the ILogin Sign In page.
  2. In the Email or Username field, enter the user ID (email address).
  3. Click Next.
  4. In the Password field, enter your password.
  5. Click Verify. An MFA verification request appears to verify the user is signing in.
  6. Complete the requested procedure and click Verify. The ILogin dashboard appears.

 

Respond to Multifactor Authentication Requests

After signing in to ILogin, an MFA verification request appears to verify the user is signing in. Complete the requested procedure and click Verify.

Respond to Google Authenticator

In ILogin, when the Google Authenticator requests authentication:

  1. On a mobile phone, open the Google Authenticator app and find the email account.
  2. The verification code is displayed under the email account. 
  3. In ILogin, enter the code and select Verify. The ILogin dashboard appears.

Respond to Okta Verify

In ILogin, when Okta Verify requests authentication, it requests a code displayed in the Okta Verify app.

  1. On a mobile phone, open the Okta Verify app and find the email account.
  2. The verification code is displayed under the email account. 
  3. In ILogin, enter the code and click Verify. The ILogin dashboard appears.

To send an Okta approval request to the mobile phone:   

  1. Click Verify with something else then select Get a push notification.
  2. The application on the phone displays a notification that says Did You Just Try to Sign In. The notification may be small or a full page, depending on whether your the is locked or unlocked.
  3. Tap (or tap and hold) to open it.
  4. Select Yes, it’s me. The ILogin dashboard appears.

Respond to Phone - SMS (Text Authentication)

When ILogin requests SMS authentication:

  1. In ILogin: Verify or enter the phone number and click Receive a code via SMS. ILogin sends a text message. The page expands to display the Enter Code field and a Verify button.
  2. On the mobile phone: Find the text message and open it to find the verification code.
  3. In ILogin: In the Enter Code field, enter the six-digit code from the text message.
  4. Click Verify.

Respond to Phone - Voice Call Authentication

When ILogin requests Phone - Voice Call Authentication:

  1. In ILogin: Verify or enter the phone number and select Receive a voice call instead. ILogin calls the number provided. The page expands to display the Enter Code field and a Verify button.
  2. On the phone: Answer the phone call to hear the verification code.
  3. In ILogin: In the Enter Code field, enter the five digit code received.
  4. Click Verify.

Respond to ID Verification

Some, not all, state applications contain personally identifiable information (PII) that must be safeguarded. These applications require users to periodically verify their identity using ID Verification (IDV). 

Note: IDV does not affect a user’s credit score. For more details on IDV, navigate to FAQs: ID Verification.

How ID Verification Works

  1. When the user selects an application on the ILogin dashboard, the Identity Verification page appears. Check the Terms & Conditions box and click Next.
  2. In the Basic Information page, enter name, address, date of birth, email, and phone number(s). The app may or may not require a social security number. Entering this assists IDV match the user to the transaction data and history. Click Next.
  3. In the Life History page, users are asked general questions about credit transaction history and/or data from public and proprietary sources. These are questions, that only the user can answer, confirms identity. Answer the questions and select Submit.
  4. One of the following Finish pages appears:
    • Success: This means the identity is confirmed. Select Continue to Application. 
    • Pending Identity Verification or Unable to Confirm Your Identity: This may occur because:
      • The basic information entered did not match the historical data, such as an incorrect address or social security number.
      • One or more questions was answered incorrectly.
      • The system timed out before all the questions were completed. Click Restart to try again.

Note: If the verification is successful, the user may be transferred directly to the state application without a Success page appearing.

ID Verification Failure Options

If the verification is not successful, the Pending Identity Verification and Unable to Confirm Your Identity pages may offer other alternatives, such as:

  • Agency contact information, IDV contact information, or in-person verification option.
  • A Restart button to repeat the IDV process. This returns you to the Terms & Conditions page, after which is the Basic Information page where users can verify the correct data was entered. 

Note: The number of restart limits is determined by the agency and may not always be available.

  • An Exit button to return to the ILogin dashboard.

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